Feedback

Feedback

Ocean Shores Medical Centre – Patient Feedback & Improvements

Thank you to the 242 patients who completed our survey in July 2025.
Your feedback helps us improve the care and service we provide.

If you would like to comment or provide feedback regarding your experience with our practice or GPs please email us at feedback@oceanshoresmedical.com

🌟 What You Told Us We’re Doing Well

  • Overall satisfaction: 92% of patients rated us good, very good or excellent

  • Respect & care: Staff were described as warm, respectful, and attentive

  • Privacy & confidentiality: 93% said their information is kept private

  • Communication: Clear explanations, listening, and reassurance all rated highly

🔧 What We’re Working On

  • Appointments & access – making it easier to see your preferred GP and improving phone access

  • Waiting times – trialling SMS updates if delays are longer than 30 minutes

  • Practice environment – updating waiting room furniture, artwork, and comfort

📅 Our Action Plan

Improvement What We’re Doing When
Appointments & access Reviewing GP rosters, more telehealth & after-hours Early 2026
Waiting times SMS delay alerts, smarter scheduling Late 2025
Practice environment Fresh paint, new furniture & artwork Jan 2026

💬 Keep Talking to Us

Your feedback is always welcome. Please:

  • Speak with reception

  • Use our feedback forms in the waiting room

  • Visit our website for updates

Together, we’ll keep making Ocean Shores Medical Centre a practice you can trust.

Feedback and Complaints

At Ocean Shores Medical Centre, we are committed to providing safe, respectful and high-quality care. Your feedback helps us improve our services.

Giving Feedback

We welcome compliments, suggestions, or concerns about any aspect of your care. You can:

  • Speak directly with your doctor, nurse, or reception staff.

  • Fill out a feedback form at reception.

  • Submit feedback online using the form below.

Making a Complaint

If you are unhappy with the care or service you have received, please let us know as soon as possible. We take all complaints seriously and will handle them fairly, respectfully, and confidentially.

You can make a complaint by:

  • Speaking to our Practice Manager in person or by phone.

  • Writing to us at feedback@oceanshoresmedical.com.

  • Using our online complaints form.

What Happens Next?

  • We will acknowledge your complaint within 3 business days.

  • Your concerns will be reviewed by our Practice Manager and/or treating GP.

  • We aim to provide a response within 3 weeks and will keep you updated if more time is required.

  • Where appropriate, we will discuss with you any changes or improvements we can make.

If You Are Not Satisfied

If you feel your concern has not been resolved, you may contact the Health Care Complaints Commission (HCCC) in NSW (or your local state authority).

Alternatively, you can contact 

Our Commitment

We value your feedback and view complaints as an opportunity to improve our services for all patients.