Policies & Procedures


In line with other health care instructions the Practice has a policy of not giving out pathology results over the phone. This is to ensure your privacy and confidentiality and also reduce any anxiety and distress that abnormal results may cause without the opportunity to provide face to face support and counselling. It is good practice to arrange a follow up appointment to confirm your results. It is the policy of this medical practice to give results in person and NOT over the phone. If your results require follow up by your doctor, you will be recalled to make another appointment.

Privacy and Confidentiality:

Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff. To view a full copy of our Privacy Policy please click here.

Electronic Communication:

Our practice chooses not to communicate via email with our patients. It is acknowledged by the practice that consent is implied if the patient initiates electronic communication with the practice and the patient accepts the risks associated with the use of email communication.- Communication by e-mail has a number of risks which include, but are not limited to, the following:

  • E-mail can be circulated, forwarded and stored in paper and electronic files.
  • Backup copies of e-mail may exist even after the sender or the recipient has deleted his/her copy.
  • E-mail can be received by unintended recipients.
  • E-mail can be intercepted, altered, forwarded or used without authorization or detection.
  • E-mail senders can easily type in the wrong e-mail address.
  • E-mail can be used to introduce viruses into computer systems.

For more details on our electronic communication policy please request a copy of our full policy.

Interpreter Service:

This service is available free of charge. Our reception team can help you to coordinate this service or you can contact NABS or TIS to arrange an interpreter.

Accessing your Doctor:

Most issues are best dealt with in a consultation. A doctor will always be available during normal surgery hours to provide emergency advice over the phone. Our staff will help you decide whether an issue requires an appointment, a return phone call by the doctor or staff or an immediate personal discussion with your doctor

Recalls and reminders:

We are committed to appropriate management and preventative care of medical conditions. We may send you a recall reminder from time to time offering you follow-up or preventative health care. If you do not wish to be part of this service please inform your doctor or the practice manager.


Patients must make an appointment to see their regular doctor for referrals.


If you require a repeat script you will be required to make an appointment.

Medical Certificates:

Medical certificates are available for employment, school, child care and /or other requirements. Please request a medical certificate from your doctor at the time of consultation.

Natural Medicine:

For patients who are interested in natural medicine some of our doctors may provide you with information so you will be able to make the informed decision.